Privacy Policy

1. Introduction

Egyptian Marble & Limestone ("EML", "we", "us" or "our") respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains what information we collect when you visit our website, request a quotation or a sample, or contact our sales team, how we use that information, and the rights you have over it.

By using this website you agree to the practices described in this policy. If you do not agree with them, please do not use the website or submit your details through it.

2. Information We Collect

Information you give us

• Your name, company name and job title.
• Contact details such as email address, telephone number and shipping or billing address.
• Project details you include in an enquiry, quotation request or sample request — for example stone type, finish, quantities, sizes and destination port.
• Any other content you choose to send us by email, contact form or messaging app.

Information collected automatically

• Technical data such as IP address, browser type and version, device type, operating system and screen resolution.
• Usage data such as the pages you view, the products you browse, referring pages and the time spent on the site.
• Cookie data, as described in the Cookies section below.

We do not intentionally collect special categories of personal data (such as health, religion or political opinions), and we ask that you do not send us such information.

3. How We Use Your Information

We use the information we collect in order to:

• Respond to your enquiries and prepare quotations, proforma invoices and sample shipments.
• Process and fulfil orders, arrange production, packing, inspection and export shipping.
• Communicate with you about your order status, documentation and after-sales support.
• Maintain our customer records and comply with accounting, customs and export obligations.
• Improve our website, product range and customer service.
• Send you marketing material about our stones and services where you have asked to receive it, or where we are otherwise permitted to do so. You can opt out at any time.

4. Legal Bases for Processing

Where data protection law (including the EU/UK GDPR) applies to our processing of your personal data, we rely on the following legal bases:

• Performance of a contract — to prepare a quotation, process an order or deliver goods you have requested.
• Legitimate interests — to run and improve our business, respond to enquiries, secure our website and prevent fraud, provided your rights do not override those interests.
• Consent — for marketing communications and non-essential cookies. You may withdraw consent at any time.
• Legal obligation — to keep commercial, tax, customs and export records as required by applicable law.

5. Cookies & Similar Technologies

Cookies are small text files placed on your device when you visit a website. We use:

• Essential cookies that are required for the website to function, such as maintaining your session and security.
• Analytics cookies that help us understand how visitors use the site so we can improve it. These may be provided by third parties such as Google Analytics.
• Preference cookies that remember choices such as your language.

You can control or delete cookies through your browser settings. Blocking some cookies may affect how parts of the website work.

6. Sharing Your Information

We do not sell your personal data. We share it only where necessary, with:

• Freight forwarders, shipping lines, customs brokers and inspection agencies, to move your goods and clear them for export or import.
• Quarries, fabrication workshops and other production partners, to manufacture your order to specification.
• Banks and payment processors, to handle transfers, letters of credit and related documentation.
• Service providers who host our website, send our emails or provide analytics, acting on our instructions.
• Professional advisers and authorities where we are legally required to disclose information.

7. International Transfers

EML is based in Egypt and exports worldwide, so your information may be transferred to and processed in countries other than your own — including countries whose data protection laws differ from those of your jurisdiction. Where we transfer personal data internationally, we take reasonable steps to ensure it remains protected by appropriate contractual and organisational safeguards.

8. Data Retention

We keep your personal data only for as long as we need it for the purposes described in this policy. Enquiries that do not lead to an order are normally retained for a limited period for follow-up, while records relating to completed orders are kept for as long as required by commercial, tax and customs law. When data is no longer needed, we delete it or anonymise it.

9. Data Security

We apply reasonable technical and organisational measures to protect your information against loss, misuse and unauthorised access — including encrypted connections, restricted access to customer records and regular review of our systems. No transmission over the internet can be guaranteed to be completely secure, so any information you send us is sent at your own risk.

10. Your Rights

Depending on where you live, you may have the right to:

• Request access to the personal data we hold about you.
• Ask us to correct data that is inaccurate or incomplete.
• Ask us to delete your data where there is no continuing reason for us to keep it.
• Object to or ask us to restrict certain processing, including direct marketing.
• Request a copy of your data in a portable format.
• Withdraw consent at any time where we rely on it.
• Lodge a complaint with your local data protection authority.

To exercise any of these rights, contact us using the details below. We may ask you to verify your identity before we act on a request.

11. Children’s Privacy

Our website and services are intended for businesses and professional buyers. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

12. Third-Party Links

Our website may link to third-party sites, such as social media profiles or partner websites. We are not responsible for the content or privacy practices of those sites, and we encourage you to read their own privacy policies before sharing information with them.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in the law. The revised version takes effect once published on this page, and the “last updated” date at the top will always tell you when it last changed. Please review it periodically.